Service Description

Focused consultancy (4 meetings) for building a quality plan based on the organization's business goals and critical factors for success.

Customer Benefits

Deriving the appropriate quality objectives from the organization's business goals, and preparing an implementation plan for these objectives, increases the organization chances to achieve its business goals (such as increasing its customer satisfaction,  stakeholders and employees satisfaction, improving productivity and increasing competitiveness).

Quality Plan includes measures that are expressed in financial terms and provide a direct visibility on the ROI of each element in the plan.

The generated Process Improvement Plan focuses on the improvements that have the biggest impact on the quality objectives

What does the customer receive?

The Quality Plan includes:
    1. List of suggested quality goals derived from the organization's business goals
    2. Quality activities that can be offered to the organization
    3. Preliminary estimation of the investment required (money and effort) for each Quality Activity

For the Quality Activities selected for implementation:
    1. A detailed report of the status-quo against the desired state
    2. A detailed action plan to implement the desired Quality Activities
    3. Recommendations for Metrics and Tracking Tools